Cookies Policy‍

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Last Updated: September 2024

Old Version: May 2024

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This Cookies Policy provides information about how and when Goodnotes Limited and its affiliates (“Goodnotes”, the “Company”, “we”, “our” or “us”) use cookies during your interactions with us, including through your use of the Goodnotes application (including Goodnotes iOS, Android, Windows, and Web application), Goodnotes Cloud, Goodnotes Account and other software, features or content provided by us (including, without limitation, Goodnotes All Platforms, Goodnotes Beta, Goodnotes Experimental Features, Goodnotes AI and Goodnotes Marketplace, the Goodnotes web Marketplace, Goodnotes Classroom, Goodnotes Business and Goodnotes Enterprise and any other product or services that links to this Cookies Policy, as well as all functionality that Goodnotes makes available (collectively, the "Services"). We are a company with our registered office at 1 Bartholomew Lane, London, United Kingdom, EC2N 2AX. Any personally identifiable information associated with the cookies we collect will be treated in accordance with our Privacy Policy.

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A “cookie” (or similar technology, such as a tracking pixel) is a small text file or graphic sent to your computer or mobile device to collect data regarding your use of the Services. Cookies include a unique identifier linked to your account, device, or browser.

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  1. 1. How Goodnotes uses cookies

    1. Certain features and functionalities of Goodnotes require the use of cookies to function properly. Cookies are placed by us and our approved third parties, as set out below.
    2. Our Cookies can be divided into the following categories:
      1. Strictly Necessary Cookies: These Cookies are required for the basic operation of the Services you have requested, such as log-in functionalities. Without these cookies, we would not be able to provide you with the Services. As such, you cannot switch off or reject these cookies. These include:
        Provider and Cookies
        Goodnotes:
        csrf_token
        Purpose
        This Cookie ensures the security of our users by protecting them from Cross-site request forgery (CSRF) attacks.
        Duration of Cookie
        1 year
        Cookie
        Goodnotes:
        _UserID_
        Purpose
        The UserID is linked to the user profile so that we load the correct profile when you access our Services.
        Duration of Cookie
        1 year
        Cookie
        Goodnotes:
        _user token_
        Purpose
        The user token authenticates the user so that we know the user is who they say they are when accessing the Services.
        Duration of Cookie
        1 year
        Cookie
        Goodnotes:
        gn_cc_cookie
        Purpose
        Cookie consent per browser.
        Duration of Cookie
        6 months
        Cookie
        Goodnotes:
        appName
        Purpose
        This cookie is used by the Goodnotes Enterprise platform to recognise which application a user is currently using.
        Duration of Cookie
        1 day
        Cookie
        Goodnotes:
        • gn_browser_user_settings
        Purpose
        This cookie saves minimal data to store browser user preferences like colour theme, language, etc.
        Duration of Cookie
        6 months
        Cookie
        • gnc_accounts_jwt
        Purpose
        This cookie is used to authenticate a user's access to their Goodnotes Cloud library
        Duration of Cookie
        Up to 6 months
        Cookie
        Kratos Authentication including:
        • ory_kratos_session
        • ory_kratos_continuity
        Purpose
        This cookie saves minimal data so users do not need to log in again.
        Duration of Cookie
        Up to 6 months
        Cookie
        Google Classroom:
        • ​​user_session:
        • google_user_info:
        Purpose
        The user_session cookie stores access_token and refresh_token used for granting permissions to Goodnotes to invoke certain actions on Google Classroom's API on behalf of the user.
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        The google_user_info cookie stores the username and user's email address.
        Duration of Cookie
        Session based
      2. Analytical Cookies: These Cookies enable us to collect statistical information about how our users interact with the Services including how long you spend on the Services and which events you encounter, so that we can improve the performance of the Services and learn which parts and functions are most popular with our Users. The following analytics technologies are in use:
        Provider and Cookies
        Google Analytics Including but not limited to:
        • _gat
        • _gid
        • _ga
        Purpose
        How we use Google Analytics:
        Google Analytics is a web analytics service provided by Google LLC (“Google”). Google Analytics uses Cookies to help analyse how users use our websites. The information generated by Google’s Cookies will be transferred outside of the EU, including by being transmitted to and stored on servers in the United States. This information will be used for the purpose of evaluating use of the websites, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may transfer this information to third parties under the terms of Google’s privacy policy or other applicable policy, which may include transfer where consent is obtained, or because Google is required to do so by law or where it has a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to protect the rights, property or safety of Google, its users or the public, or in limited circumstances where such third parties carry out tasks on Google’s behalf (e.g. billing or data storage). You can also find additional information on Google Analytics cookie usage and how Google uses information from sites or apps that use its services at: https://developers.google.com/analytics/devguides/collection/analyticsjs
        ‍        https://policies.google.com/technologies/partner-sites?hl=en-GB&gl=uk
        ‍        You can opt out of Google Analytics and customise the Google Display Network ads by visiting the Google Ads Settings page and installing the Google Analytics Opt-out Browser Add-on from each browser on each device.
        Duration of Cookie
        From a few seconds (_gat) to 2 years (_gid)
        Cookie
        Amplitude including:
        • _AMP_
        • amp_
        • AMP_MKTG_
        Purpose
        This provides us with data on the events that occur while a user is interacting with the services.
        Duration of Cookie
        6 months
        Cookie
        Data Dog
        • _dd_s
        Purpose
        This tracks various metrics of the user base as a whole.
        Duration of Cookie
        1 day
      3. Marketing Cookies: These Cookies enable us to collect information about users’ behaviours, preferences and interactions with the Services, which we may use to personalise the user experience by delivering targeted advertisements, measuring the effectiveness of advertisements and optimising content delivery. The following marketing technologies are in use:
        Provider and Cookies
        Microsoft:
        • UETPWASDK__VID (Local Storage)
        Purpose
        UET assigns this unique, anonymized visitor ID, representing a unique visitor. UET stores this data in a first-party cookie. Note: As of as of July 2023, _uetvid has been updated with additional parameters as follows: insights_userId, cookieVersion, expiryTime, consent, cookie_creation_time.
        Duration of Cookie
        13 months
        Cookie
        Microsoft:
        • UETPWASDK__HAS_APP_LAUNCHED (Local Storage)
        Purpose
        This local storage entity contains a true/false value describing whether the web app has been accessed before or not.
        Duration of Cookie
        13 months
        Cookie
        HubSpot:
        • _cfuvid
        • hubspotapi-lax
        • hubspotapi-strict
        • hubspotapi
        • laboratory-anonymous-id
        Purpose
        For HubSpot, we'll be tracking website traffic data and related user actions throughout the customer journey across multiple channels, including the Goodnotes website, so we can measure attribution and create reports based on this data.HubSpot cookies will help understand user behaviour on the website and analyse trends.
        Duration of Cookie
        Session Based
        Cookie
        G2.com:
        • __cf_bm amplitude_session
        • AWSALBCORS AWSALB
        • _g2_session_id
        • events_distinct_id
        Purpose
        These cookies track the navigation of website visitors between Goodnotes' G2 profile and the Goodnotes website.
        Duration of Cookie
        From 30 minutes (__cf_bmamplitude_session)to 8 days (AWSALBCORS AWSALB)and session based cookies (_g2_session_id , events_distinct_id )
      4. Customer Support Cookies: These cookies are used to provide customer support functionalities and include:
        Provider and Cookies
        Zendesk including:
        • _zendesk_session
        • _zendesk_ thirdparty_test
        • _zendesk_ shared_session
        • _zendesk_ authenticated
        Purpose
        We use certain Zendesk products to engage with our customers for customer support purposes (e.g. handling customer inquiries, chatbot functionality, submission of customer feedback via online forms, etc.). You can read more about Zendesk products and the relevant cookies used here.
        Duration of Cookie
        Duration for each applicable Zendesk cookie is described here.

  2. 2. How to disable cookies

    1. Some cookies are strictly necessary and we cannot provide our Services to you without them, but there are others that can be turned off. Privacy is important to us so we provide the option to disable cookies that are not strictly necessary.
    2. App and Site:
      1. When first accessing the relevant Services you will have the option to disable certain cookies by selecting ‘preferences’ on our cookie banner.
      2. Signed-in users can go to Settings → Cookie Preferences to update preferences from the app/account.
    3. Browser settings:
      1. Most browsers give users the ability to manage cookies according to personal preferences. In some browsers you can set up rules to manage cookies on a site-by-site basis, meaning you can allow cookies only on sites that you trust.
      2. Please note that if you access the Services across multiple devices, you may need to adjust your settings via the Cookie Preferences link on each of your devices.
      3. Browser providers offer help pages relating to cookie management. Click on the links below for more information on cookie management from the most common browser providers:

  3. 3. Updates to this policy

    1. This cookies policy replaces and supersedes any previous policies addressing the same or similar issues, whether formal or informal. Goodnotes reserves the right in its absolute discretion to alter, amend, or replace this cookies policy in whole or in part at any time with or without notice. The latest version of this Policy can be found here. You should always check that you are referring to the latest version of this cookies policy if you have previously downloaded hard copies of this cookies policy.
  4. Individuals with inquiries or complaints regarding cookies should first contact  support@goodnotes.com.

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