The Goodnotes Services (as defined in the Terms and Conditions, the “Terms”) are designed to help users take notes, learn and collaborate effectively together. In this policy, we have used the definitions used in the Terms.
The Goodnotes Services (as defined in the Terms and Conditions https://www.goodnotes.com/terms-and-conditions, the “Terms”) are designed to help users take notes, learn and collaborate effectively together. In this policy, we have used the definitions used in the Terms.
Intellectual property and copyright infringements
We have created tools for reporting User Content which may violate the Terms or infringe the intellectual property rights of others.
We take all reports of violations of our Terms or alleged infringement of rights seriously. We will investigate each one so that our Services remain a safe and respectful space. If you believe that your rights (including intellectual property rights) have been infringed by material uploaded by a User, please submit a complaint by submitting a form here.
When completing the form, copyright holders who believe their works have been copied in a way that constitutes copyright infringement will be asked to supply evidence of their copyright work and the infringement. Trade mark owners must include details of their trade mark rights, what exactly they protect and in which regions. For all other intellectual property right infringements or violations, please follow the relevant steps in the form and Goodnotes will be in touch shortly.
Alternatively, for copyright claims in the US, you may send a written notice of copyright infringement to our designated agent, whose contact information is listed below:
In intellectual property right infringement cases, we may forward details of the complaint, as well as the complainant's contact information, to the user who posted the allegedly infringing content. Additionally, if we remove or disable access to the content pursuant to a valid DMCA notice, GoodnNotes will immediately notify the user that the content has been removed or disabled.
If you are accused of uploading and sharing infringing or unlawful content we will be in contact with you, but we will provide you the opportunity to submit a counternotice to prevent cases of mistake or misidentification.
Goodnotes Support team
at 7th Floor, 8 Observatory Road, Tsim Sha Tsui, Kowloon, Hong Kong
Illegal content
If you believe that there is harmful or illegal content on the Services in violation of the Terms, you can submit a complaint through this form. Complaints do not guarantee that User Content will be removed from Goodnotes. User Content that you deem unlawful or inappropriate may not always violate the Terms. We will review a complaint and the associated User Content and take action, if necessary, in accordance with the Terms.
If you are accused of uploading and sharing illegal content we will be in contact with you, but we will provide you the opportunity to submit a counternotice to prevent cases of mistake or misidentification. We will review any counternotice you submit and determine whether action is needed. Review may take up to fourteen (14) days. During our review, we may suspend, remove or prevent sharing of the User Content until we make a final decision.
We reserve the right to disregard complaints which are unfounded, vexatious or frivolous and violate the Terms.
We are entitled to take appropriate action in response to a complaint, in our sole discretion in accordance with the Terms, including removing, rejecting or disabling access to any User Content, and terminating the accounts of repeat infringers. You may contest decisions made by Goodnotes and you will have 3 months to lodge a complaint against any decision and Goodnotes will use reasonable endeavours to respond within fourteen (14) days.
Please direct any queries about this policy to support@goodnotes.com.