1. A “cookie” (or similar technology such as a tracking pixel) is a small text file or graphic sent to your computer or mobile device which is used to collect data regarding your use of the Services. They include a unique identifier that is linked to your account, device or browser.

2. How Goodnotes uses cookies

1. Goodnotes’ features and functionalities require the use of certain cookies to properly work. Cookies are placed by us and our approved third parties set out below.
2. Our Cookies can be divided into the following categories:
   1. Essential Cookies: These Cookies are required for the basic operation of the Services. These cookies also enable helpful functions that improve your experience on the Services. For example, by recognising you when you return to the Services, or remembering your preferences. This also enables us to customise elements of the layout and/or content of the pages of the Services. These include:

      Cookie

      csrf_token

      Purpose

      This Cookie ensures the security of our users by protecting from Cross-site request forgery (CSRF) attacks.

      Duration of Cookie

      1 year

      Cookie

      _UserID_

      Purpose

      The UserID is linked to the user profile so that we load the correct profile when you access our Services.

      Duration of Cookie

      1 year

      Cookie

      _user token_

      Purpose

      The user token is used for authenticating the user so that we know the user is who they say they are when accessing the Services.

      Duration of Cookie

      1 year

      Cookie

      gn_cc_cookie

      Purpose

      Cookie consent per browser.

      Duration of Cookie

      6 months

      Cookie

      Kratos Authentication including:
      • ory_kratos_session
      • ory_kratos_continuity

      Purpose

      Saves minimal data so users do not need to log in again.

      Duration of Cookie

      Up to 6 months
   2. Analytical Cookies: These Cookies enable us to collect statistical information about how our users interact with the Services including how long you spend on the Services and which events you encounter, so that we can improve the performance of the Services and learn which parts and functions are most popular with our Users. The following analytics technologies are in use:

      Cookie

      Google Analytics Including but not limited to:
      • _gat
      • _gid
      • _ga

      Purpose

      How we use Google Analytics:
      Google Analytics is a web analytics service provided by Google LLC (“Google”). Google Analytics uses Cookies to help analyse how users use our websites. The information generated by Google’s Cookies will be transferred outside of the EU, including by being transmitted to and stored on servers in the United States. This information will be used for the purpose of evaluating use of the websites, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may transfer this information to third parties under the terms of Google’s privacy policy or other applicable policy, which may include transfer where consent is obtained, or because Google is required to do so by law or where it has a good faith belief that access, use, preservation or disclosure of the information is reasonably necessary to protect the rights, property or safety of Google, its users or the public, or in limited circumstances where such third parties carry out tasks on Google’s behalf (e.g. billing or data storage). You can also find additional information on Google Analytics cookie usage and how Google uses information from sites or apps that use its services at: https://developers.google.com/analytics/devguides/collection/analyticsjs
      ‍https://policies.google.com/technologies/partner-sites?hl=en-GB&gl=uk
      ‍You can opt out of Google Analytics and customise the Google Display Network ads by visiting the Google Ads Settings page and installing the Google Analytics Opt-out Browser Add-on from each browser on each device.

      Duration of Cookie

      From a few seconds (_gat) to 2 years (_gid)

      Cookie

      Amplitude including:
      • _AMP_
      • amp_
      • AMP_MKTG_

      Purpose

      This provides us with data on the events that occur while a user is interacting with the services.

      Duration of Cookie

      6 months

      Cookie

      Data Dog
      • _dd_s

      Purpose

      This tracks various metrics of the user base as a whole.

      Duration of Cookie

      1 day

      Cookie

      Microsoft:
      • MUID

      Purpose

      This is a Microsoft cookie that contains a GUID assigned to your browser. It gets set when you interact with a Microsoft property, including a Universal Event Tracking (“UET”) beacon call or a visit to a Microsoft property through the browser.

      Duration of Cookie

      13 months

      Cookie

      Microsoft:
      • _uetmsclkid

      Purpose

      This is the Microsoft Click ID, which is used to improve the accuracy of conversion tracking.

      Duration of Cookie

      13 months

      Cookie

      Microsoft:
      • _uetsid

      Purpose

      This contains the session ID for a unique session on the site. Note: As of July 2023, _uetsid has been updated with additional parameters as follows: insights_sessionId, timestamp, page number, upgrade, upload.

      Duration of Cookie

      13 months

      Cookie

      Microsoft:
      • _uetvid

      Purpose

      UET assigns this unique, anonymized visitor ID, representing a unique visitor. UET stores this data in a first-party cookie. Note: As of as of July 2023, _uetvid has been updated with additional parameters as follows: insights_userId, cookieVersion, expiryTime, consent, cookie_creation_time.

      Duration of Cookie

      13 months

      Cookie

      Microsoft:
      • _uetmsdns

      Purpose

      Advertisers are responsible for setting this cookie, and it must be set in a first-party context (for example, in the advertiser's domain, such as web.goodnotes.com). This cookie is read by the client-side UET JavaScript during runtime, and if the value is set to 1, no UET events will fire.

      Duration of Cookie

      13 months

3. How to disable cookies

1. Some cookies are essential and we cannot provide our Services to you without them, but there are others that can be turned off. Privacy is important to us so we provide the option to disable cookies that are not essential.
2. Services:
   1. When first accessing the relevant Services you will have the option to disable certain cookies by selecting ‘preferences’ on our cookie banner.
3. Browser settings
   1. Most browsers give users the ability to manage cookies according to personal preferences. In some browsers you can set up rules to manage cookies on a site-by-site basis, meaning you can allow cookies only on sites that you trust.
   2. Please note that if you access the Services across multiple devices, you may need to adjust your settings via the Cookie Preferences link on each of your devices.
   3. Browser providers offer help pages relating to cookie management. Click on the links below for more information on cookie management from the most common browser providers:
      • Google Chrome
      • Internet Explorer
      • Mozilla Firefox
      • Safari (Desktop)
      • Safari (Mobile)
      • Android Browser
      • Opera
      • Opera Mobile
      • Samsung Internet
      • Microsoft Edge